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Home Terms & Conditions

Terms & Conditions

Last Updated: [May 19, 2026]

1. SCOPE AND ACCEPTANCE

By using this website (the “Site”) and/or purchasing products from Focus Global Inc. (the “Seller,” “we,” “us”), the authorized distributor of Instant Pot in the Philippines, you agree to be bound by these Terms and Conditions. These terms are governed by the laws of the Republic of the Philippines, including the Consumer Act and the Internet Transactions Act.

2. ELIGIBILITY AND ACCOUNT SECURITY

We do not sell products to minors. If you are under 18, you may only use this Site with the involvement of a parent or guardian. You are responsible for maintaining the confidentiality of your account details.

3. PURCHASE TERMS AND PAYMENTS

  • Order Acceptance: Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to accept or decline your order for reasons such as stock unavailability or errors in pricing.
  • Pricing: All prices are quoted in Philippine Pesos (PHP) and are inclusive of VAT unless otherwise stated. Prices may change without prior notice.
  • Payment Methods: We accept major credit cards, debit cards, and authorized e-wallets (e.g., GCash, Maya). 
  • Right to Cancel: We reserve the right to refuse any order you place with us. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. Should you want to bulk buy or resell, please send an email to our Corporate Sales team at cg_sales_trade@focusglobalinc.com so our team can assist you with your bulk purchase / wholesale inquiries.

4. DELIVERY AND SHIPPING POLICY

  • Standard Delivery Timelines: We aim to deliver your orders within the following estimated timeframes after order verification:
    • Metro Manila: 1 to 3 business days
    • Greater Manila Area (Bulacan, Cavite, Laguna, Rizal): 3 to 5 business days
    • Luzon (Provincial): 5 to 7 business days
    • Visayas and Mindanao: 7 to 14 business days
  • Delays: Timelines are estimates. Delays caused by force majeure (e.g., typhoons, floods) or courier-related issues are beyond our immediate control, but we will notify you of significant delays.
  • Risk of Loss: Under Philippine law, the risk of loss or damage to the goods passes to you only upon actual delivery to the address provided.

5. RETURNS, REFUNDS, AND WARRANTIES

  • Returns & Exchanges: We honor all consumer rights mandated by the Department of Trade and Industry (DTI). While we cannot accept returns for a “change of mind,” all defective goods are eligible for exchange or refund.
  • Defective Goods: If your Instant Pot is defective or not as described, you are entitled to a Repair, Replacement, or Refund within the warranty period of 1 year from the date of purchase.  
    • For damaged goods upon receipt, attaching a clear and uninterrupted unboxing video to your request will help our team verify the issue instantly—allowing us to process your exchange or refund much faster!

All claims for defects are subject to technical inspection by Focus Global Inc.’s authorized service center to determine if the defect is a manufacturing flaw or caused by user misuse (e.g., improper voltage, unauthorized repairs).

Customers must retain any documentation of the sales transaction (e.g. official receipt, sales invoice, screenshot of order confirmation and details). This document is required to avail of our return and refund, return and exchange, and/or warranty services.

  • Change of Mind: Please note that “Change of Mind” (Buyer’s Remorse) does not entitle a customer to a refund or exchange under the Department of Trade and Industry (DTI)’s guidelines.
  • Cooling-off Period: Pursuant to the Internet Transactions Act, consumers may cancel an order before the items are dispatched for delivery. Kindly note that for change-of-mind order cancellations, payment transaction fees will be deducted to the total refund amount. 
  • Warranty Exclusions: The warranty does not cover the following:
    • Damage resulting from negligent use or misuse of the product, use of improper voltage or current, usage contrary to the operating instructions, accident, neglect, normal wear and tear, failure to provide reasonable and necessary maintenance, disassembly, commercial use, or acts of God such as fire, flood, hurricanes, and tornadoes.
    • Repairs where your appliance is used for other than normal, single-family household use or when it is used in a manner that is contrary to published user or operator instructions.
    • Use of unauthorized parts and accessories, or repairs to parts and systems resulting from unauthorized repairs or modifications made to this appliance by anyone other than an Authorized Service Center representative. 
    • Warranty shall be void if the product is used with a transformer, converter or in a country with different voltage requirements than the Philippines (220V).
    • Please make sure to read the manual included in the package for proper usage and what to avoid when using the appliance.

6. PRIVACY AND DATA PROTECTION

Our collection of your personal data (name, delivery address, contact number) is governed by the Data Privacy Act of 2012. We use this information solely for order fulfillment and customer support.

7. ANTI-SPAM AND CYBERCRIME COMPLIANCE

We comply with the Cybercrime Prevention Act of 2012 (RA 10175), and we do not engage in unsolicited commercial electronic communications (Spam). You may opt-out of our marketing emails at any time.

If you have additional questions, comments, or concerns, please contact us by sending an email to customersupport@focusglobalinc.com and providing us with information relating to your concern.

8. EXTERNAL LINKS POLICY

Our website contains hypertext links to websites and other information created and maintained by other individuals and organizations. These links are only provided for your convenience. We do not control or guarantee the accuracy, completeness, relevance, or timeliness of any information or privacy policies posted on these linked websites. You should know that these websites may track visitor viewing habits.

In addition, hyperlinks to particular items do not reflect their importance and are not an endorsement of the individuals or organizations sponsoring linked websites, the views expressed on these websites, or the products or services offered on these websites.

We permit links to our website if they do not imply an endorsement by, or affiliation with, our website.

We review our website periodically for broken or out-of-date links. Any and all links may be posted, altered, or removed at any time. To report problems with links on our website or for more information about this policy, please send an email to customersupport@focusglobalinc.com .

9. MODIFICATIONS AND TERMINATIONS

These terms and conditions may change from time to time. If such changes are made, they will be effective immediately, and we will notify you by a notice posted on our website’s home page of the changes that have been made. If you disagree with the changes that have been made, you should not use our website. We may terminate these terms and conditions of use for any reason and at any time without notice to you.

If you are concerned about these terms and conditions of use, you should read them each time before you use our website. Any questions or concerns should be brought to our attention by sending an email to customersupport@focusglobalinc.com, and providing us with information relating to your concern.

10. LICENSEE STATUS

You understand and agree that your use of our website is limited and non-exclusive as a revocable licensee. We may terminate your license to use our website and access to our website, for any reason, and without giving you notice.

11. CONTENT OWNERSHIP

All content on our website is owned by us or our content suppliers. On behalf of ourselves and our content suppliers, we claim all property rights—including intellectual property rights for this content—and you are not allowed to infringe upon those rights. We will prosecute to the fullest extent of the law anyone who attempts to steal our property.

You agree not to copy content from our website without our permission. Any requests to use our content should be submitted to us by email to customersupport@focusglobalinc.com .

If you believe that your intellectual property rights have been infringed upon by our website content, please notify us by sending an email to customersupport@focusglobalinc.com . Please describe in detail the alleged infringement, including the factual and legal basis for your claim of ownership.

12. SUBMISSIONS

You agree, as a condition of viewing, that any communication between you and our Website is deemed a submission. All submissions, including portions thereof and graphics contained thereon, or any of the content of the submission shall become the exclusive property of the Website and may be used, without further permission, for commercial use without additional consideration of any kind.

13. DISCLAIMERS AND LIMITATIONS OF LIABILITY

The information on our website is provided on an “as is,” “as available” basis. You agree that your use of our website is at your sole risk. We disclaim all warranties of any kind, including but not limited to any express warranties, statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website will always be available, access will be uninterrupted, be error-free, meet your requirements, or that any defects in our website will be corrected.

Information on our website should not necessarily be relied upon and should not to be construed to be professional advice from us. We do not guarantee the accuracy or completeness of any of the information provided and are not responsible for any loss resulting from your reliance on such information.

If your jurisdiction does not allow limitations on warranties, this limitation may not apply to you. Your sole and exclusive remedy relating to your use of the website shall be to discontinue using the website.

Focus Global Inc. shall not be liable for any indirect or consequential damages arising from the use of the products, except as mandated by the Philippine Consumer Act regarding product liability and manufacturer warranties.

Any claim shall be subject to confidential binding arbitration as described later in these terms and conditions of use.

Should you have any concerns, corrections or suggestions with regard to the product descriptions, please send an email to customersupport@focusglobalinc.com so that we can investigate and check.

14. OBSCENE AND OFFENSIVE CONTENT

We are not responsible for any obscene or offensive content that you receive or view from others while using our website. However, if you do receive or view such content, please contact us by sending an email to customersupport@focusglobalinc.com so that we can investigate the matter. Although we are not obligated to do so, we reserve the right to monitor, investigate, and remove obscene or offensive material posted in our website.

15. INDEMNIFICATION

You understand and agree that you will indemnify, defend, and hold us and our affiliates harmless from any liability, loss, claim, and expense, including reasonable attorney’s fees, arising from your use of our website or your violation of these terms and conditions.

16. COMPLIANCE WITH GOVERNING LAW AND DISPUTE RESOLUTION

You agree to obey all applicable laws while using our website. Platform use and/or the Services and these Terms & Conditions of Use shall be governed by, and construed in accordance with, the laws of the Philippines.

 

Should a dispute arise, we encourage reaching out to our Customer Success team first via email customersupport@focusglobalinc.com as an attempt of fair dealing and good faith to resolve said dispute. If an amicable settlement is not reached, disputes shall be resolved through the Philippine Dispute Resolution Center, Inc. (PDRCI) or via the Department of Trade and Industry (DTI)’s Consumer Care mediation process.

All disputes with connection to the present contract—including any question about its existence, validity, or termination—shall be submitted to the jurisdiction of the courts of Philippines. English language shall be used in the arbitration proceedings.

17. SEVERABILITY OF THESE TERMS AND CONDITIONS

If any part of these Terms & Conditions of Use are determined by a court of competent jurisdiction to be invalid or unenforceable, that part shall be limited or eliminated to the minimum extent necessary so that the remainder of these terms and conditions are fully enforceable and legally binding.

18. CONTACT INFORMATION

For any questions or concerns regarding your purchase, delivery, or these Terms & Conditions of Use, you may contact and provide us with the information relating to your concern through:

  • Email: customersupport@focusglobalinc.com
  • Mobile/Viber Number: +63 917 543 9558
  • Office Address: 15th floor, Twenty-Four Seven McKinley Building, 24th Street corner 7th Avenue, Bonifacio Global City, Taguig 1634, Philippines
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