Return Policy

Only products purchased from our online store (https://www.instantpot.com.ph) are covered by this Return Policy. We only accept the conditions below:

• If the item was damaged during shipment, we will replace the damaged part.
• If the item arrived defective, it will be covered under our Warranty Policy.
• If we shipped the wrong item, we will pull it out and reship the correct item.

All return requests are subject to approval and must be made within 7 days from the date you received the item. Please send us an email at customersupport@focusglobalinc.com with the following information to avoid any delays in the review and approval process.

• Reason for return, including photos or videos of the issue
• Your Order ID
• Your Name, Email, Address, and Daytime Phone Number

The actual item returned will still go through a final evaluation process before your refund can be processed.

Refund Policy