Free shipping for minimum purchase of Php550.

Return Policy:

Your satisfaction is our number one priority. Please do not hesitate to contact us with any questions or concerns. We only accept the return conditions below:

  • If the item was damaged during shipment, we will replace the damaged part.
  • If the item arrived defective, it will be covered under our warranty policy.
  • If we shipped the wrong item, we will take it back and reship the correct item.

All return requests must be made within 7 days of the date you received the item. Please send us an email at sales@focusglobalinc.com explaining the problem and include the following information so that we can assist you:

  • Reason for return, including photos or videos of the problem
  • Your Order ID
  • Your Name, Email, Address, and Daytime Phone Number

After evaluation from our Customer Success team, we can instruct you with the proper next steps.

Refund Policy:

Please note that all return/ refund requests must be made within 7 days of the date you received the item. Once we receive the concern/ request from you, our team will arrange the pull out of item/s, and will evaluate and process your refund.

Should you wish to cancel your order for other reasons, our team will evaluate and process your refund once approved.

There are no fees to process the refund. However, other charges, such as payment and/or delivery fees, are non-refundable.

Mode of Payment
Non-Refundable Payment Transaction Fee
Credit/ Debit Card 1.9% of the item value
Online Banking/ Online Bills Payment Php 25
Over the Counter – Banks and Non- Banks Php 25
GCash Php 25 or 2% of item value whichever is higher

If the order is cancelled on the same day it was made, the full amount paid for Credit Card and Debit Card will be refunded to the same credit / debit card or bank account.

If the order has not been processed and is cancelled on the next or succeeding days, the amount charged, minus the corresponding transaction fee, will be deposited to the bank account which the  client will provide.

This Return Policy last updated November 3, 2020.

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